Home / Past Highlights / Caltech Staff Complete Pilot Customer Service Excellence Program

A group of people hold certificates in their hands

Caltech Staff Complete Pilot Customer Service Excellence Program

June 25, 2026

Twenty-six Caltech staff members completed over 700 hours of in-person and live online training, earning certificates in customer service excellence and achieving a remarkable 100% completion rate. The Institute-tailored customer service excellence program was a pilot project by Caltech Facilities and Dale Carnegie Training.

Here are the staff members who completed the program:

Staff Member	Job Title	Department
Gaby Andrade	Transportation and Logistics Administrator	Facilities Operations
Maria Arevalo	Supervisor, Purchasing	Facilities Operations
Paul Ayala	Controls Specialist	Facilities Operations
Samantha Babcock	Business Intelligence Analyst	Facilities Operations
Adriana Blaha	Project Manager	Facilities Operations
Richard Bravo	Electrical Services Design Engineer	Facilities Operations
Corey Campbell	Supervisor, Stockroom	Facilities Operations
Ian Damaze	Facilities Stockroom Associate	Facilities Operations
Seth Fink	Energy Manager	Facilities Operations
Darell Goudeau	Supervisor, Mail Services	Facilities Operations
Alex Hernandez	Facilities Service Center Administrator	Facilities Operations
Nghi Ly	Associate Purchasing Agent	Planning, Design, and Construction
Randall McCain	Associate Project Manager	Facilities Operations
Barbara Melendez	Customer Service Administrator	Facilities Operations
Raymond Merlin	Project Coordinator	Facilities Operations
Kari Myers	Manager, Service and Process	Facilities Operations
Leyla L. Naimi	Senior Project Manager	Planning, Design, and Construction
Anthony Palacios	Building Systems Operator	Facilities Operations
Rose Royal	Senior Customer Service Administrator	Facilities Operations
Ron Shanks	Senior Building Inspector	Planning, Design, and Construction
Lauvai V. (Vai) Tufele	Project Manager	Planning, Design, and Construction
Raul Turcios	Supervisor, Transportation and Logistics	Facilities Operations
Mark Turki	Project Manager	Facilities Operations
Orlando Villegas	Lead Logistics Associate	Facilities Operations
Rachel Wallace	Manager, Copier Services	Facilities Operations
Rich Wang	Associate Purchasing Agent	Facilities Operations